Name
Workforce Analyst
Site / Location
Ref #
12363806
Entity
Australia Post
Opening Date
24-Sep-2024
Suburb
Work Type
Permanent Full Time
Description & RequirementsHelp us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
As
Workforce Planning Analyst , you are responsible for building and provision of schedules, forecasts and modelling that review and optimise contact centre performance in line with available resources and business imperatives. The role provides subject matter expertise and workforce insights for leaders, projects, internal support functions and the broader Workforce Planning team to inform and support their deliverables.
This role can be based in Melbourne or Brisbane.
You'll also
Develop, refine and deliver relevant forecasts, schedules, models and reports.
Monitor and advise on the Contact Centre's performance against operational objectives.
Plan and strategize monthly, quarterly half year and annual initiatives including recruitment, training and project needs.
Advise and implement transactional, tactical and strategic plans that deliver to optimal utilisation of resources.
Collect, maintain and monitor data and systems that support the Workforce Team and its deliverables.
Monitor, manage and advise on budget impacting activities i.e., shrinkage, leave management.
Monitor staffing levels and alignment to budget parameters.
About you
We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.
You'll also need
Excellent communication, relationship and stakeholder management skills.
Previous experience in navigating a complex business operating environment.
Knowledge of HR policies and procedures, OHS guidelines, awards, industrial relations provisions and site agreements.
Ability to work and meet critical deadlines under pressure.
How we'll deliver for you
Join one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders and come from all walks of life.
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ******
See and hear more about what it's like to work in business support with us:
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