About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity As the Delivery Support Officer – Student Management Support (SMS), you will contribute to the delivery of Vocational Education and Training (VET) and the Educational Operations directorate through the provision of customer focused, timely, accurate and effective delivery support services to all clients.
This position reports to the SMS Manager.
This is a Permanent full-time opportunity and is primarily based at South Bank. However, you may be required to perform work at other TAFE Queensland campuses
Key Responsibilities Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative. Live a safety culture, lead by example and support the Health Safety and Environment Management System to create a TAFE Queensland Brisbane-wide safety culture. Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation. Provide professional administrative and delivery support to the team utilising various software packages (including word processing, spread sheeting, data input and email), systems and databases. Provide professional, efficient and timely customer service and advice to internal and external clients, use effective questioning, negotiation and conflict management to ensure customer satisfaction and respond in a timely and appropriate manner to verbal and written enquiries. Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed. Provide advice on process, procedures and workflows, mentor junior administration staff on internal processes and review existing processes looking for efficiency and continuous improvement. Preparation of reports, planning documentation and other written correspondence. Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane. Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions. Undertake other work across the directorate. Contribute to providing continuous excellence in the delivery of Customer Service by participating in activities including but not limited to application processing, telephone enquiries, webchat processing and enrolments processing. How you will be assessed The ideal applicant will be someone who has the following key capabilities:
1.Ability to work independently and organise, track and prioritise tasks to meet set deadlines, displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
2.Well-developed skills in the use and application of computerised management information systems and software applications.
3.Proven experience in building and sustaining productive internal and external stakeholder relationships, and working collaboratively to foster a positive and cohesive work environment.
4.Well-developed interpersonal and communication skills with a strong commitment to working in a team environment.
5.Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service.
Highly Desirable Requirements Minimum Cert IV in business, administration or similar; or a willingness to obtain qualifications. Administrative experience in a team environment is also highly regarded. Note: Proof of qualifications to be provided prior to or at interview.
