Your responsibilities and impact as a Streaming Expert for Online Platform will be: Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:
Answering incoming queries from customers via phone, email and chat
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participating in the success of the team and project
What's in it for you? Type of contract: a long-term fixed-term contract, renewable every year
Working hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ - 1,000€ gross/month (based on level of experience)
Excluding accommodation: 1,300 - 1,400€ gross/month (based on level of experience)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (6 days): 90% of your hourly wages (lower taxes)
Skills, qualifications and interests you need to succeed in this role: A native level of German and at least a B1 level of English
Enthusiasm about movies, shows, etc.
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
What should you expect from living in Lisbon? A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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