Service Desk Engineer

Service Desk Engineer We are helping a state owned organisation recruit for a short term Service Desk Engineer to work fulltime on-site in Townsville.
This role is an immediate start till 21st of January.
Technical Support & Service Management Deliver 1st level and some 2nd level IT support across the organization, handling all types of service requests (incidents, problems, requests) end-to-end in alignment with ITIL processes .
Apply technical troubleshooting techniques to resolve complex issues, educating customers and escalating issues promptly when necessary.
Ensure efficient categorization and recording of all incidents/requests, leveraging trends to identify opportunities for continuous business and process improvements.
Provide services aligned with the Service Catalogue , meeting service targets and adhering to Service Level Agreements (SLAs).
Technical Expertise : Proficiency with ITIL principles , ServiceNow , Microsoft Windows environments, and management tools.
Experience in Windows Domain environments (Active Directory, Microsoft Exchange), remote desktop support, software deployment (e.g., Microsoft SCCM), and virtualization technologies (e.g., VMWare).
Familiarity with networking technologies (LAN/WAN), Android and Apple mobile devices, and security-related tools.
Please apply by upload your current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact Angeline Richards on ******, quoting reference JN -112024-38808.
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