What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
The Role: Cognizant is seeking a Service Desk Analyst to join our dynamic team. The ideal candidate will have expertise in Incident Management, End User Tools like Nexthink, Service Desk, Service Now, Windows, Networking, and Desktop Support. The candidate will play a crucial role in ensuring seamless IT operations and support, contributing to the overall success of our organization.
In your first few weeks in this role, you can expect to:
Lead the Incident Management process to ensure timely resolution of IT issues. Oversee the use of End User Tools like Nexthink to monitor and enhance user experience. Provide expert support and guidance to the Service Desk team to resolve technical issues. Utilize Service Now for efficient tracking and management of IT service requests. Manage and maintain Windows operating systems to ensure optimal performance. Implement and troubleshoot networking solutions to maintain connectivity and security. Offer remote desktop support to resolve user issues promptly and effectively. Collaborate with cross-functional teams to improve IT service delivery. Develop and maintain documentation for IT processes and procedures. Conduct regular training sessions for end users to enhance their technical skills. Monitor IT systems to proactively identify and address potential issues. Ensure compliance with company policies and industry standards in all IT operations. Provide regular reports on IT performance and incident resolution to management. To apply for this role, your soft skills, expertise, and experience should include:
Possess a strong background in Incident Management with a proven track record of resolving issues efficiently. Demonstrate expertise in using End User Tools like Nexthink to monitor and improve user experience. Have extensive experience in providing support through Service Desk operations. Show proficiency in using Service Now for IT service management. Exhibit in-depth knowledge of Windows operating systems and their maintenance. Display strong networking skills to manage and troubleshoot connectivity issues. Be adept at providing remote desktop support to resolve technical problems. Have excellent communication skills to collaborate with various teams and end users. Be detail-oriented with the ability to develop and maintain comprehensive IT documentation. Show a commitment to continuous learning and staying updated with the latest IT trends. Demonstrate the ability to conduct effective training sessions for end users. Be proactive in monitoring IT systems and addressing potential issues before they escalate. You'll receive an excellent salary and benefits package for your knowledge, expertise, and flexibility. At Cognizant, taking care of employees is a priority:
You can pursue innovative career tracks and opportunities here. You can enhance your professional development through education and dedicated training. We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits, and wellness packages help you stay healthy and plan for the future. Please get in touch with our Cognizant team today to apply and register your interest in this full-time role. We're looking forward to meeting you.
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