Senior Service Designer

Senior Service Designer
Company:

Yarra Valley Water


Details of the offer

As our Senior Service Designer, you'll play a part in driving positive change for the communities we serve.

12 months fixed term, full time
opportunity

True hybrid working – work from home and our Mitcham office

Purpose driven and value based organisation
Participate as a Senior Service Designer in the CX Division of Yarra Valley Water. Under the direction of the Head of Customer Experience, manage and deliver design thinking and service design practices making use of design research to develop human-centered services that optimise customer and employee experience and help the business achieve its strategic objectives
About us
We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
Your key responsibilities
Identify opportunities to apply human-centered service design approaches to optimise customer and business value
Design end-to-end products and services, from discovery to synthesis and ideation through to design, prototyping, design delivery, sustainment, and improvement
Provide guidance, monitor, and assist other design team members to follow the service design and delivery process where necessary
Develop, articulate, and champion a design and customer-led approach to various programs of work, uplifting customer experience to current/evolving needs and delivering business value
Lead, manage and design primary qualitative and quantitative customer experience research to generate customer insights
Direct contribution to business strategy, including digital and ongoing inclusion of the customer voice.
Influence and inspire key stakeholders to dig deeper into customer understanding and perspective and challenge the status quo
Communicate effectively, build rapport, manage and consult with senior internal stakeholders to understand their challenges and objectives, and prioritise to drive key customer outcomes
What we're looking for
The successful candidate will be able to demonstrate the following:
Bachelor/Master of Design preferable but not essential
Experience leading the design of human-centered service experiences
Experience in services/service systems or product design
Experience within the public sector is highly regarded
Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.
$117,026.56 to $126,511.27 plus 12% superannuation
Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook
HERE.
$650 home office set up allowance for eligible employees
Free and secure on-site parking with on-site café at our Mitcham office
14 weeks paid leave parental leave
15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
Request to swap certain public holidays for another day of paid leave
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date:
Thursday, 26 th
September 2024
This position is available for Yarra Valley Water employees and external applicants.
We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email
******
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.
#J-18808-Ljbffr


Job Function:

Requirements

Senior Service Designer
Company:

Yarra Valley Water


Senior Product Designer Palo Alto, Ca

Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, w...


From Overjet Limited - Western Australia

Published 9 days ago

Senior Mechanical Draftsperson

Applications Close: 07/10/2024 Position No: RENG-ENG-SMD Work Type: Permanent - Full Time Location: Bunbury RCR Mining Technologies has a rewarding car...


From Rcr Mining Technologies - Western Australia

Published 9 days ago

Digital Delivery Bim/Vdc Specialist

Here at Mott MacDonald, we are experts in engineering, management, and development services supporting multisector project work in over 150 countries. One of...


From Tideri Jobbörse - Western Australia

Published 9 days ago

Senior Consultant.

We're always interested in like-minded consultants with the same approach and ethics as us who are interested in working with our customers. Suitable work (f...


From Tideri Jobbörse - Western Australia

Published 9 days ago

Built at: 2024-10-05T22:29:35.564Z