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At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your new role
The Senior Operations Specialist is responsible for supporting the Operations & Transitions Manager in ensuring the consistent delivery of AustralianSuper's Products and Services for Members and Employers.
The Senior Operations Specialist will provide expert operational guidance and decision making for the Fund's administrative teams and vendors, manage complex queries, ensure service providers are meeting the requirements under the administration contract and support changes to Products and Services.
What you'll be doing
Support the Operations & Transitions Manager
Collaborate with other teams and vendors to ensure the consistent delivery of existing Products and Services
Drive resolution of operational issues pertaining to existing Products and Services
Make recommendations to update existing Product and Service business rules to improve efficiency
Provide expert operational guidance and decision making for other teams and vendors in relation to how the Fund's existing Products and Services are delivered.
Act as subject matter expert and deliver tasks relating to legislative change.
Act as subject matter expert and deliver tasks relating to business wide projects.
Assist in review of communications to ensure accuracy and compatibility with business rules/systems/policies - standards letters, online content, Product Disclosures Statements and forms.
Draft and/or review changes to business rules.
Review of reporting provided by administrators.
Assist in the oversight of service provided by administrators.
Manage and respond to Operational queries.
Report and or manage operational incidents to resolution.
Assist the Quality and Audit processes
What you'll need
At least five years' experience in administration and operations
At least five years' experience within the Superannuation industry
Effective and succinct communication skills
An ability to comprehend and translate technical and complex documents & policies
Collaborates to achieve better outcomes but is comfortable to work autonomously when needed
Enjoys interacting with a diverse workforce across multiple organisations
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
Progress powered by purpose.
AustralianSuper is a profit-to-member fund, run only to benefit members.
We became Australia's largest superannuation provider by building an exceptional team of expert professionals and passionate leaders, all working towards the common goal of improving members' retirement outcomes.
As we grow larger and more complex, we remain committed to building an inclusive global team that embraces diversity, high performance and our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.
AustralianSuper is a profit-to-member fund, run only to benefit members.
We became Australia's largest superannuation provider by building an exceptional team of expert professionals and passionate leaders, all working towards the common goal of improving members' retirement outcomes.
As we grow larger and more complex, we remain committed to building an inclusive global team that embraces diversity, high performance and our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes.
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