Networks & Systems Administration (Information & Communication Technology) Full time We are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office.
In this role, you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows, improve efficiency, and enhance productivity.
Responsibilities may include creating and maintaining engineering software tools, conducting testing and debugging, providing technical support, and staying updated with industry trends and advancements.
The role will require although not be limited to: With respect to CAD specific technical issues, problems & answer questions raised by engineering staff through the Service Desk in their day-to-day activities:Ensure all Support calls are assigned to the appropriate specialist.Respond and solve calls in a timely manner.Ensure all incident and problem details and history are accurately logged to facilitate quick resolution, trend analysis, and KPI reporting.Manage, test, and provide feedback around updates and new rollouts to engineering applications.Work closely with software providers and the Service Desk Team to ensure all CAD Workstations are standardized and fit for purpose.Identify potential improvements in the CAD system.Support the CAD Auditing process as required.Communicate and implement changes to the CAD system to ensure seamless integration and minimum disruption to users.Knowledge transfer to IT Service Desk staff globally.What are we looking for? Tertiary level qualifications in Engineering, ITC, or related field.Relevant senior technical qualifications in application analysis, design, and/or development highly desirable.7 - 10 years of experience working in an Engineering environment supporting, customizing, and developing the Autodesk Suite of applications.A sound technical background with a high level of ITC skills, technical writing skills, computer-aided drafting, and programming.Change and Release management experience highly desirable.Excellent verbal and written communication skills.What we can offer you: Flexible arrangements to help you achieve work-life balance.A focus on your professional development and opportunities to grow your career within Sedgman.A collaborative focus on continuous improvement and innovation in our safety culture.A friendly and social work environment.How to join our team: If this sounds like an opportunity you would be interested in, please submit your CV by clicking "apply" now.
Sedgman is proud to be an Equal Opportunity Employer.
We strive for diversity in the workplace and a culture where employees can reach their full potential by feeling respected, included, and heard.
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