Plan Managers | Brisbane CBD | Permanent
Your new company
Hays is partnering with one of Australia's leading NDIS plan managers, supporting thousands of Australians nationwide. Driven by purpose, they prioritise people to deliver a uniquely differentiated plan management service for their customers. They are currently seeking Plan Managers to join their team in Brisbane CBD. This is a permanent role with multiple positions available.
Your new role Guide and assist customers (members) to understand and align with NDIS guidelines for expenditure, including advice on what NDIS supports may or may not be claimed.Support and coach members to understand their NDIS plans and ensure services align with their plan goals.Resolve Member and service provider issues and invoice discrepancies.Liaise directly with Customer Accounts Team to ensure invoices are paid promptly.Manage incoming telephone, email, and general correspondence.Perform data entry and process provider invoices and client reimbursements as required.Follow up on Member, Plan Nominee, Support Coordinator, and service provider queries.Escalate and respond to urgent Member queries and matters with appropriate urgency, empathy, and professionalism.Provide general information on NDIS requirements and eligibility.What you'll need to succeed Extensive customer service experience.Warm and engaging telephone manner and presentation.Strong ability to prioritise, organise, and demonstrate initiative.Consistently exercise empathy, understanding, and confidentiality.Capable of working with a diverse range of customers and stakeholders, including individuals living with disabilities, those from culturally diverse backgrounds, and non-English speakers, while supporting best-practice inclusion and accessibility.Exceptional communication skills, both written and verbal.Strong attention to detail.Working knowledge of the National Disability Insurance Scheme Act 2013.What you'll get in return An opportunity to play a key role in our growing business driven by purpose.Ongoing development and career advancement opportunities.This is a permanent role, paying $67,990 + Super.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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