Operations Manager - Villages - (Brisbane) Hampshire Property Group (HPG) is a family-owned Australian company with over 20 years of experience operating land lease communities.
We pride ourselves on offering lifestyle experiences for community, lifestyle living, holidays, and adventures for people wanting to explore their backyard in an exciting way.
Our portfolio includes a diverse range of villages across New South Wales, Victoria, South Australia, and Western Australia, each designed to provide affordable and vibrant living options for the over 50s.
Position Overview: We are seeking a dynamic Operations Manager to oversee a portfolio of properties within our HPG Villages business unit.
In this role, you will collaborate closely with village managers to enhance resident satisfaction, optimize financial performance, and ensure operational excellence.
This position requires a hands-on leader with a passion for creating thriving communities and delivering exceptional lifestyle experiences.
Key Responsibilities: Build and maintain strong relationships with village managers through regular communication and support.
Plan, direct, and coordinate village operations to maximize revenue and efficiency.
Conduct regular site visits and provide guidance on best practices in village management.
Collaborate with internal stakeholders to drive operational improvements and ensure compliance with company standards.
Manage employee schedules, training, and performance evaluations.
Oversee financial aspects, including budgeting, invoicing, and expense management.
Handle resident feedback and identify opportunities for service enhancement.
Monitor market trends and competitor offerings to optimize community engagement strategies.
Ensure compliance with industry regulations and company policies.
Minimum Requirements: Tertiary qualifications or equivalent experience in relevant fields.
2+ years of experience in operations management or a related field, preferably across multiple properties.
Experience in property management systems (RMS preferred).
Strong leadership, communication, and analytical skills.
Ability to lead change in a rapidly expanding environment.
Strong attention to detail in reporting and information delivery.
Knowledge of relevant legislation and regulations.
Current unrestricted driver's license.
Preferred candidate location is based in QLD.
Why Join Us: Opportunity to work with a values-driven organization committed to excellence.
Collaborate with a fun team who genuinely care about the people in their business.
Competitive salary plus car allowance.
Generous staff discounts across all our tourist parks.
Career growth and development opportunities.
Collaborative and supportive work environment.
If you're ready to take the next step in your career and make a meaningful impact, apply now to join our team at Hampshire Property Group.
We can't wait to hear from you! Contact: To apply, please submit an up-to-date resume along with a cover letter addressing how you demonstrate the required skills and experience.
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