Onsite Applications Manager

Do you love tech, but have a passion for people too? As an Onsite Applications Manager, you will work within the accesso Operations team supporting the Mobile App & Virtual Queuing operation at the Village Roadshow Theme Parks in Gold Coast, Australia.
You will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue, and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players, and love helping others.
Location: Village Roadshow Theme Parks Gold Coast, Australia
Reports to: Director of Client Success
What you'll be working on: Support with configuration, UAT and implementation of the VRTP Theme Parks App, in particular items relating to Control Room, POIs, Map, CTAs, Profile, Queuing, F&B.Managing App related projects for Village Roadshow Theme Parks; leading the technical, client and project activities in a prioritized and pro-active manner.Maintain and build outstanding lines of communication with stakeholders at both Parks and accesso, including Operations, Product, Support and Development. Act as the Primary Client Contact for any App, non-eCommerce related requests.Proactively managing high level, complex App related client service issues, researching and resolving issues quickly and efficiently.Provide continued training support to App functionality.Managing all aspects of the accesso App operation with a priority on managing Queuing revenue by reviewing pricing & product offering constantly to maximize revenue & guest value.Responsible for performing in-depth analysis on the Queuing operations KPIs to make data driven suggestions to the business to improve service, revenue management and operational efficiency.Running and verifying client specific reports and filter results with a high attention to detail.Working with Marketing to assess and improve customer touchpoints & communication of virtual queuing & Fast Track online and onsite.Provide continual evaluation of In-Park processes and procedures.What you bring to the role: A self-motivated, detail-oriented individual who will do whatever it takes to meet a client's needs. You are adept at solving complicated technical problems, an excellent communicator (both verbally and written), organized and thorough. You are a strong team player who works well under pressure and are willing to learn new technologies.The role is partially customer-facing with an essential focus on meeting sales targets and closely monitoring App Performance & success criteria. You will be representing accesso in on-site meetings and providing technical support for software or hardware issues related to all aspects of the accesso Mobile App. You must have the flexibility to work extended hours and work on weekends and holidays. accesso moves quickly and looks for team members with excellent problem-solving techniques and the ability to make sound decisions. Training and support will be provided as part of the induction into this new role.Bonus points if you have: Bachelor's degree in business, Technology or a related field is a distinct advantage.*If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. Competitive compensation package including discretionary annual bonus opportunity.20-days of paid annual leave for employees up to 3-years of tenure (higher accrual thereafter);8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;Unlimited access to Udemy for Business for continued learning and career development;A flexible work schedule around our core business hours.LIFE at accesso:At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at ****** so that we can set you up for success.
ABOUT accesso:Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
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