Job Type: Permanent position | Full time positionJob DescriptionPosition Purpose: To provide support to the Upper Management team in monitoring and maintaining IT systems, infrastructure and other critical systems to maximise security, stability, data integrity and efficient operations.Main Duties:Serve as an internal IT support and subject matter expert, contributing to daily solutions as well as major implementations and changes.Provide timely support and ongoing training for all company IT and business systems.Troubleshoot and resolve hardware, software, workstation, network, access and identity and other IT service issues.Website design, development, implementation, advertising and marketing.Evaluation, testing and integration of current IT systems, providing feedback and recommendations to Upper Management.Design and implementation of new tech solutions relevant to the needs of the company, for enhanced capabilities, efficiencies and productivity.Responsibility for maintenance, monitoring and administration of IT and business systems, including but not limited to:MS 365 user account managementDocument management systemsEnd user devices and printersEndpoint protectionStaff onboarding proceduresMaintain product file database and eliminate identified discrepancies to ensure accuracy and completeness.Design and creation of digital promotional materials.Monitoring and maintenance of security and CCTV systems.Provide cybersecurity advice, solutions and training.Plan and oversee company hardware installations, upgrades and deployments.Other Duties:As directed by Operations Manager, Senior Operations Manager and General Manager/Director. Your role is subject to change as the company grows or identifies areas for improvement or greater efficiencies.Required Qualities:Professional approachPositive attitudeAbility to work under pressureOrganisational and time management skillsExcellent attention to detailAbility to work efficiently with technologyGood team building skillsDesired Competencies:Analytical thinkingInitiativeBusiness awarenessStrategic thinkingPositive approach to changeQualifications:You may be requested to attend courses from time to time to keep up your knowledge in the required field.Skills & Competencies:Customer service focused: committed to providing exceptional customer service across all channels – written, phone, face to face.Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.Commerciality: ability to apply knowledge in a practical, commercial manner.Teamwork: willingness to assist and support others as required and get on with team members.Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.Personal Attributes:Professional approach (essential)Confident manner (essential)Positive approach to change (essential)Salary: $75,000 – $85,000 per year
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