About the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team?At BOQ Group, we believe in the power and potential of people.
We are excited to grow our Adelaide team and offer the right candidate an exciting career in banking.The purpose of this role is to deliver customer service excellence, supporting the Branch Manager, Lending Specialists and Mobile Bankers to achieve the business outcomes for the Branch.
This role assists by managing home loan applications from submission through to settlement through one of life's biggest milestones – buying a new home.Working closely with our experienced Lending Managers, you will support the holistic client relationship through each milestone to help customers achieve their financial goals, in the most seamless and simplistic way possible.With the customer at the heart of everything you do, you will enjoy building relationships with strategic community groups and partnerships to strengthen local community brand and awareness.
About you As one of BOQ Groups trusted Lending Associates, you will be a successful and motivated individual with a passion for helping customers with their lending needs and who consistently delivers an outstanding experience for our customers.Your relationship building skills will be second to none, and your natural customer centric approach to your work will ensure you are able to deliver appropriate lending solutions, and build trust and confidence in your interactions.You will have previous experience in mortgage lending, and enjoy business development, networking with others and involvement in the community.
About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks • Flexible working arrangements• Discounted financial products• Salary sacrificing options• Paid parental leave with no minimum• Purchase annual leave• Discounted private health insurance plan• Employee Assistance Program (EAP)• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index