Help Desk & IT Support (Information & Communication Technology) Employment Type: Full-time
Salary: $70K - $90K (including super, depending on experience)
Work Environment: Dynamic IT Consultancy, specialised in supporting small and medium businesses with their technology needs.
About the Role:
Talent International is searching for a Consultant / System Administrator to join our client, an established boutique IT consulting firm with over 25 years of experience providing specialised IT solutions across Queensland. In this role, you'll provide technical services to a key client, a business that operates across some of Brisbane's premier dining and entertainment precincts, including Howard Smith Wharves, Southbank, and the CBD.
This opportunity is perfect for someone who thrives in a close-knit, supportive team environment and wants to make a direct impact. You won't be just another cog in the machine but a key contributor to a team that values initiative, collaboration, and growth. The role involves both technical support, designing solutions and installing infrastructure with an emphasis on proactive problem-solving and exceptional customer service.
Key Responsibilities: Provide onsite technical support via phone, email, and face-to-face interactions. Support and monitor group networks and VLANs. Build, configure, and troubleshoot HP desktops and servers in a Microsoft OS environment. Manage user onboarding, account creation, and access control. Oversee HP servers, Windows Hyper-V Virtual Machines, and networking infrastructure. Work with Microsoft technologies (365, Azure, Active Directory, OneDrive, SharePoint). Manage WatchGuard Firewalls and ConnectWise RMM. Support Aruba Cloud (Switches, APs), Egnyte, Unifi Networking, and Zendesk. Handle ticket management from start to completion. About You:
To be successful in this role, you will have:
Experience with Microsoft technologies such as SharePoint, Office 365, and Azure. Proven technical problem-solving skills with hands-on experience in network management and troubleshooting. Strong communication and presentation skills. Experience working in a customer-facing role, ideally within a small to medium consultancy. Motivation to expand your current skills and grow within a supportive team environment. What's on Offer: Competitive salary between $70K - $90K (depending on experience). Opportunities for training, growth, and career progression. Equipment provided (laptops, phones, access to vehicles). Staff perks including free lunch Fridays, early finishes, and a free holiday on your birthday. How to Apply:
To learn more, click "Apply for this job" or reach out to David Reynolds via email.
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