Founded in Brisbane in 2005, fullstop.ai is a Google partner and a leader in delivering conversational AI solutions that transform customer interactions. With a focus on innovative, first-class AI, we help renowned brands across Australia and New Zealand automate high-volume customer interactions. Our goal is to be Australia's trusted leader in conversational AI, driving meaningful change in how businesses connect with their customers.SummaryWe seek an experienced IT Operations Specialist to deliver against our IT Key Performance Indicators (KPIs), Level 1 support, and Operational reporting. The ideal candidate will have a strong background in IT operations, excellent people skills, and the ability to drive continuous improvement in our IT services.Key ResponsibilitiesDeliver against our IT Help Desk KPIs, ensuring our internal and client objectives are metDevelop and maintain operational reporting systems (Jira)Implement and maintain IT service management best practicesCollaborate with other IT teams to ensure seamless service deliveryIdentify and implement process improvements to enhance efficiency and service qualityEnsure compliance with relevant IT policies, standards, and regulationsQualifications & Experience2+ years of experience in IT operations managementExperience with cloud infrastructure and servicesStrong understanding of ITIL framework and IT service management principlesExperience with IT service management tools and reporting systems (Jira & Confluence)Excellent analytical and problem-solving skillsEffective communication skills, both written and verbalBachelor's degree in Computer Science, Information Technology, or a related field (optional)Operational excellence and planningPerformance managementCustomer service orientation and continuous improvement mindsetAdaptability and flexibility in a fast-paced environmentHow to applyPlease submit your resume and cover letter detailing your relevant experience and how you meet the qualifications for this role.fullstop.ai is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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