Job Category: Networks & Systems Administration (Information & Communication Technology)
We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
Job DescriptionAbout the Role: Join our Queensland-based team as an ICT Support Engineer, where you'll provide essential support and technical expertise to ensure seamless operations across our telecommunications network. In this role, you'll address and resolve service requests, manage incident responses, and contribute to continuous improvement initiatives for service delivery. Be a part of a forward-thinking team and help shape the future of telecommunications.
Responsibilities include but not limited to: Efficiently complete service requests and incidents, aligning with SLA standards.Oversee the daily activities of the Operations Centre Team to deliver exceptional customer service via phone and ticketing systems.Supervise, coach, and support team members, fostering a positive customer experience in line with Uniti Group's values.Handle escalations and complaints as the first point of contact.Recommend and implement process, workflow, and system improvements to enhance operational efficiency.Analyse operational performance and identify areas for improvement.Support the recruitment, onboarding, and training of new team members.Collaborate with the Customer Operations Manager for staff performance reviews.Contribute to a positive team culture, ensuring alignment with Uniti Group's values.Participate in an on-call rotation to provide customer support outside of standard hours.About you: The ideal person for this role will have/be:
Problem Solver with strong attention to detail.Excellent oral and written communication skills.Self-starter who can manage priorities and their time effectively.Ability to work with a range of different stakeholders both internally and externally.Adaptable and able to work in a dynamic changing environment.Team player able to work effectively as part of a team and shares knowledge and skills.Innovative approach, seeks ways to improve on past experiences by providing creative solutions.Takes initiative for ongoing personal development identifying and continually developing skills and talents.Integrity – performs with honesty, transparency and trust.Always presents professionally, reflecting a positive attitude and approach to their work.Demonstrates flexibility when the needs of the business changes and management directives change to ensure the best outcome is achieved to meet daily operational targets.Bachelors or Diploma in Information Technology.Diploma in Telecommunications Networking Engineering.2+ years of experience in Voice and/or Network support.About us: Uniti Group is an exciting, dynamic and fast-growing world-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity is a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you! You must have the right to live and work in Australia to apply for this role. For current opportunities, please visit our Careers Portal at our Careers Portal. No recruiters please, we manage our recruitment in-house.
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