ICT Coordinator - St Joseph's College, COOMERAPosition tenure: Full-time | PermanentWeeks worked: Up to 52 weeks per year including school holidaysEmployment conditions: Diocesan Catholic Education Employing Authorities in Queensland Single Interest AgreementSt Joseph's College Coomera is a Brisbane Catholic Education master planned co-educational College that opened in January 2019. Our first Seniors will graduate in 2024. The College is located in Coomera on the Northern Gold Coast, 40 minutes south of the Brisbane CBD.The ICT Coordinator is a member of the College Administration Team responsible for ensuring the continued operation of IT equipment and services that are used to deliver teaching, learning and administration functions at the College.It is essential that the role holder:Deeply understands the core values and ethos of Catholic schooling across the range of college life.Demonstrated capacity for initiative and a proactive attitude in solving technical problems relating to systems and software management.Demonstrated collaborative, supportive and positive work habits within a team environment.Ability to remain calm and in control whilst working in a busy environment.Prioritises workload effectively whilst working on multiple projects to deliver key outcomes in a timely manner.Acts with integrity, discretion and uses sound judgement in planning and selecting appropriate equipment and service techniques.The role holder ensures the stable operation of the St Joseph's College computer network, hardware, software and services, including planning, developing, installing, configuring, maintaining, supporting, and optimising networks, hardware, software, and services. This includes analysing and resolving hardware, software, computer, AV and end-user incidents and problems in a timely manner.Technical Skills:Working technical knowledge of Workspace One or a comparable Mobile Device Management system.Working technical knowledge of network, server, AV and PC operating systems (St Joseph's College is a Windows environment).Extensive application support experience.Working technical knowledge of current network hardware, protocols, and standards.Hands-on hardware troubleshooting experience.Knowledge of applicable data privacy practices and laws.Communication Skills:Strong inter-personal skills with a focus on rapport building, listening, and questioning skills.Advanced level communication skills – written and oral.High ability to interact diplomatically with College staff, parents, students, and other community members.High regard for confidentiality, reliability, and integrity.General Administrative Skills:Ability to work as part of the College Admin team.Strong documentation skills.High level of ability to work autonomously, prioritising work and delivering to deadlines.Maintain a welcoming, positive environment for staff, parents, students, and other community members.The duties of this role encompass, but are not limited to, the following:Strategy and Planning:Alert line-managers to emerging trends in incidents.Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.Collaborate with IT staff to ensure smooth and reliable operation of software and systems.Work with school leadership team members to define requirements and resolve systems issues.Analyse the performance of Service Desk activities and devise solutions to enhance service quality.Acquisition and Deployment:Deploy pre-packaged software using distribution tools as requested by end-users.Install AV equipment.Deploy ICT equipment to staff and students.Assist in software releases and rollouts.Determine requirements and make recommendations on software, hardware, AV and systems products.Design and deploy new software, hardware, AV and systems products.Perform cost-benefit analyses for proposed products.Operational Management:Provide first contact support of incoming requests to the service desk.Escalate incidents with accurate documentation when required.Use remote tools and diagnostic utilities to aid in troubleshooting.Perform hands-on fixes when diagnostic tools are not appropriate.Develop help sheets and FAQ lists for end users.Monitor and test system performance; prepare and deliver system performance statistics and reports.Tertiary qualifications at Associate Diploma/Diploma level or equivalent qualifications may be required by the employer.Closing Date: 29 November 2024Contact: Sonja BancroftContact number: 07 5670 5500Contact email: ****** to apply:Start your application by clicking the "begin" button.
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