About the Role The role is responsible for acting as a first responder to employee and manager queries relating to HR processes and systems. As a central, and often first point of contact for new employees, this role is crucial to the delivery of a professional, responsive and customer-focused service. All HR administration is undertaken as part of a team approach to workload management. The role also acts as a triage point for escalation of issues to HR Advisors or Partners. Attention to detail and a tenacity to follow through is central to the successful fulfilment of this role. As part of the HR Services Team, you will be responsible for: On-boarding of new starters including ensuring all relevant checks have been undertaken and processed High quality advice, guidance and support for employees and line managers on the correct usage of HR systems and processes Exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice Providing timely and accurate scheduled and ad hoc reporting to HR and line management Administration of non-automated HR processes such as but not limited to parental leave and honourary appointments Ensuring accuracy and integrity of data by working with HR advisors and Payroll Systems Administrator and more Your skills and experience: A minimum of 2-3 years' experience in a similar role is desirable Previous experience in workplace relations and/or HR generalist roles Experience in the use of SAP applications (SuccessFactors) Classification for this position will range from AO31 - AO35 (base salary $72,800 - $82,305 per annum, plus superannuation) . To view the position description, please click here . What we offer: Salary Packaging – Increase your take home pay Staff Wellbeing Hub Culture of continuous improvement