This position works across the Northern area including Mackay, Townsville, and North West regions, and travel to supported sites is a requirement of the role.The successful candidate will provide sound customer service by applying communication skills with an ability to work collaboratively with others under direction.Role responsibilities: Provide timely support to clients, with support from supervisor, using eHealth incident management processes to ensure agreed Service Levels are maintained.Undertake activities identified to deliver the WSR program including run up, configuration, deployment, and installation of devices as per documented work instructions and under supervision.Provide basic ad-hoc support (on-site and remote) to Queensland Health sites as required under direction.Assist with maintaining asset management activities by following defined work processes.You will be assessed on your ability to demonstrate the following key capabilities, knowledge, and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following: Ability to expand and gain competence in the configuration, monitoring, and implementation of ICT assets in a technology area.Ability to deliver quality ICT support to clients, with an emphasis on prioritising tasks under supervision.Ability to gain competence to identify and resolve minor information technology related problems within defined Service Level Agreements.Interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.Sound oral and written communication skills to follow system documentation and work instructions.Specific Working Conditions: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine-preventable diseases during their employment (Health Employment Directive No. 01/16):measles, mumps, rubella (MMR)varicella (chicken pox)pertussis (whooping cough)hepatitis BReasonable travel as negotiated may be a requirement of this position.Provide support to other localities and teams as directed by the Project Lead or DPT Managers.An open 'C' class driver's licence is desirable.Benefits of working with eHealth Queensland:By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including: Competitive salary + generous superannuation and leave loadingFlexible working arrangementsDiverse work cultureCareer training and developmentTo apply for this exciting opportunity, submit your resume and a cover letter online today.
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