At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia's largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers.
About the Position We are currently looking for an Asset Management Specialist (Hot Swaps) who will be responsible for delivering a high level of service through facilitation of all service requests and incidents received from clients. The role primarily involves assisting with customer requests on upgrading existing devices and replacing faulty devices to specific specifications and standards while maintaining SLAs and meeting customer expectations. This also includes customer reporting, health checks & investigations, bulk disconnections and data integrity.
In this role you will: Provide exceptional verbal and written customer service.Log and process return handsets, repairs, hot swaps and escalations in line with ENTAG Group and Telstra returns policies and procedures.Action customer and internal email requests via our ticketing system, with a high level of attention to detail.Troubleshoot and investigate internal requests in a timely and professional manner.Uphold Service Level Agreements and offerings between our managed customers and ENTAG.Ensure all compliance measures are met from the time of sale through to order completion.Monitor and respond to operational and administrative issues that require problem solving and outcomes.Communicate and collaborate with key stakeholders to ensure customers are provided with a service level to drive profitability across the business.About You: Written and verbal communication skills.Ability to work autonomously and effectively in a fast-paced organisation.Ability to manage own workload and employ effective time management skills.Ability to perform problem solving logic to a variety of issues.Strong analytical skills.Experience with Telstra systems (highly desirable but not required).General understanding of Telecommunications industry.We offer: Career progression underpinned by our learning platform and role and/or team pathways.Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave.Reward and Recognition Program.Team social events including running/walking club and hiking group adventures.How to apply If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Wendy Mifsud on 0455 577 996 for a confidential chat.
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