Base location is Ravenhall
Required to travel to Melbourne airport site and Mulgrave site once a fortnight
Mon to Fri, 9am-5pm
As a Zone Manager, you will be responsible for overseeing day-to-day operations at a specific worksite, ensuring optimal service delivery, managing the workforce, and maintaining effective client relations. This role involves managing employees and associates, addressing any operational issues, and ensuring compliance with all company policies and industry standards. The Zone Manager plays a critical role in the success of the business by ensuring a safe, productive, and high-quality work environment.
Key Accountabilities
• Ensure the smooth and efficient operation of the site, optimizing resources and workflow.
• Act as the primary point of contact for the client, ensuring satisfaction and addressing concerns promptly.
• Regularly communicate with the client to provide updates and ensure service quality.
• Ensure appropriate staffing levels to meet operational demands and oversee Colleague performance.
• Foster a positive work environment, ensuring Colleague engagement, safety, and motivation.
• Conduct regular Colleague performance reviews and identify opportunities for training and development.
• Ensure all work complies with company and client quality standards through inspections and audits.
• Proactively address quality issues and implement corrective actions as needed.
• Ensure full compliance with health, safety, and industry regulations.
• Oversee the implementation of safety protocols and conduct safety training.
• Monitor operational expenses and work within budget constraints.
• Identify and implement opportunities for cost savings and efficiency improvements.
• Provide timely reports on operations, Colleague management, safety, and client relations.
• Quickly resolve operational issues, escalating complex problems to management when necessary.
Key Outcomes
• Maintain a client satisfaction score of 85% or higher, measured through regular feedback and surveys.
• Achieve 70% Colleague retention rate and improve overall team performance through regular training and development.
• Maintain 97% compliance with company and client quality standards, based on internal and external audits.
• Achieve 30% reduction in workplace incidents or accidents, adhering to safety protocols and compliance regulations.
• Improve overall workforce productivity by 20%, measured through key performance metrics.
• Achieve 100% compliance in safety training and ensure zero major safety violations.
• Resolve 85% of operational issues within 24 hours of identification.
• Ensure 95% accuracy and timeliness in submitting operational, financial, and safety reports.
• Maintain client market share year on year 95%.
• Increase employee engagement scores by 30%, based on regular surveys and feedback.
• Pass all internal and external audits with a compliance score of 95% or higher.
• 100% compliance with all The Adecco Group Policies and Procedures.
• Ensure 100% completion of local and global Mandatory Training.
• Achieve all client SLA's & KPI's as per contractual obligation.
Qualifications
• Desired: Bachelor's degree in business administration, Operations Management, Facility Management, or a related field.
• Minimum of 2 years in a management or supervisory position, overseeing daily operations and Colleague.
• Strong leadership and team management skills, with the ability to motivate and develop a team.
• Experience in conflict resolution and performance management.
• Familiarity with operations management, process optimization, and resource allocation.
• Strong understanding of quality control processes, productivity metrics, and efficiency improvements.
• Experience in managing client relationships, ensuring satisfaction, and addressing client concerns.
• Knowledge of health and safety regulations and compliance standards, with a proven record of implementing safety protocols.
• Strong problem-solving and decision-making abilities, particularly in a high-pressure environment.
• Excellent verbal and written communication skills for interacting with Colleague, clients, and upper management.
• Proficiency in using standard business software.
• Ability to adapt to changing circumstances and work in a dynamic, fast-paced environment.
• Flexibility to work varying hours, including evenings and weekends if necessary.
• High attention to detail, especially in terms of compliance, quality assurance, and safety standards.
Availability and flexibility to work, due to business and client requirements.
On Offer
We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organization should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.
The Adecco Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.
Posting date: 25-09-2024
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