Precision Auto Service & Repairs – Airlie Beach QLD
Precision Auto Service & Repairs is a forward-thinking organisation looking to recruit our next co-worker. With over 40 years of experience across a wide range of makes & models, we are looking for the next member to join our growing organisation. As a dedicated team with progressive management, we will recognise and reward staff. We are recognised for having a culture of going above and beyond to provide service and care for all customers, large or small.
Precision Auto Service, Airlie Beach is looking for an experienced customer service representative to take care of our clients on a day-to-day basis. The ideal candidate will have a track record of excellent customer service, problem-solving abilities, and the capability to make decisions, as well as the ability to work as part of a team to achieve leading customer service ratings. General mechanical understanding is an advantage. If you believe you have the skills to carry out this role, please apply.
If you are a customer-focused individual with a drive for excellence, we want to hear from you! This is an exciting opportunity for you to be part of a close-knit and family-oriented team of professionals committed to delivering fantastic outcomes for our customers.
You will be great in this role because: You have highly developed organisational and time management skills Strong commitment and dedication towards a process-driven environment Current driver's licence Experience working with Workshop Management Systems is an advantage We are looking for a highly enthusiastic and well-presented individual to fill a full-time permanent position, working Monday to Friday. You will be the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional personality.
Duties & Responsibilities Greet and assist customers in person or by phone to determine the customer's needs and vehicle data Document customer needs accurately via repair orders and define the scope and type of work required Present service offers to customers and offer additional services, benefits and/or parts at every opportunity Book appointments according to customer needs and workshop utilisation capacity Liaise with service technicians & follow up on customer vehicles during the course of the repair Quote, clarify method of payment and communicate to our customers any additional repairs where required Prepare and invoice customer jobs in an accurate and timely manner Ensure customer service matters are dealt with promptly and efficiently Ensure high-level customer satisfaction and build strong relationships Prepare daily repair orders Move vehicles on-site to dedicated parking areas Ad hoc duties as instructed by management Skills & Experience Year 12 or equivalent Trade qualification or demonstrated industry experience highly regarded Sound administrative & clerical skills and organisational skills Strong interpersonal, communication and attention to detail Ability to thrive in a fast-paced environment, to work autonomously and as a team Work is paradise in an excellent work environment Mon - Fri only (No weekend work) Develop your skills and expertise - on the job Up-skilling opportunities always available Secure employment with above award pay rates #J-18808-Ljbffr