JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this opportunity involves:The Workplace Services Lead position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney. This position will be responsible for the day to day workplace services operations for our new Canberra office location.Assisting with the delivery of Workplace office services programs, including cleaning, snack program, office supplies, facilities management, guest services and hospitality event onsite support. This position requires a high level of team collaboration, employee rapport and well rounded workplace service excellence.An Overview of the role:Handle employee interactions as required with the highest level of hospitality, professionalism and clear communication resolving employee queries and concerns.Assist with employee education in relation to the management of all REWS tickets, M&E app, in association with service level agreements and actions carried out as required.Onboarding real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies as required. Or overseeing deliveries or contractors whilst onsite; issuing work permits in conjunction with building management policies.Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication. Identify and implement process improvements as needed.Support and partner with the Workplace ANZ Manager on various workplace services alignment on Hospitality meeting and event support as required, company wide events and REWS programs.Presence and coverage of the reception welcoming area, providing guest services support. Assist with the sign in process of all guests and vendors on site using the Traction GMS (guest management system) and connection to their client host and/or REWS related services throughout the workplace.Sounds like you? This is what we are looking for:Minimum 3 years experience in office management in corporate office/facilities or hospitality environment.Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).Self starter; handles self with minimal supervision and is proactive.Ability to plan, organize and prioritize workload as required.Being able to establish and maintain cooperative working relationships.Excellent interpersonal communication skills.Must be competent in navigating and learning the internal Salesforce.com applications and programs used.Advanced experience in using Gmail and associated Google suite applications or MS Office equivalent. Proficiency in Quip, Workday, Facilities ticketing, Website management and Visitor check in management systems.Customer service and hospitality vocational qualification experience preferred.Must have a great 'can do' attitude and willingness to complete the job and going the extra mile!What you can expect from us:As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.Interested candidates, please apply following the link below quoting job reference number LMREQ384303.If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
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