Are you passionate about creating exceptional online customer experiences?Become an integral part of our dynamic Website Optimisation Team in this 12-month opportunityFlexible location – Brisbane or Melbourne Join a team that continuously looks to — and redefines — the possibilities of the future.Within Suncorp Bank's Website Optimisation Team, we nurture and celebrate experimentation, learning and continuous improvement.As a Website Product Owner working primarily on our customer facing Chatbot, you'll not only plan and deliver a roadmap of initiatives, you'll shape the future of banking you can feel good about.This is a 12 month contract opportunity.What you'll do: Become customer obsessed by developing a strong understanding of customer's needs, placing the customer at the heart of what we deliver.Responsible for driving digital targets and improving the conversion rate on the website.Responsible for understanding the full customer journey and using data & customer research, to identify pain points and opportunitiesBe able to prioritise, scope and schedule digital projects and features.Together with Product, Compliance and Legal teams, responsible for ensuring digital content is up-to-date and all risks are managed appropriatelyResponsible for finding efficiencies in ways of working with internal teams to address customer pain points and harness opportunitiesUpdate and optimise transcripts within Suncorp Bank's customer facing chatbot.What you'll bring: Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related disciplineAt least 3 years relevant experienceProven ability to deal with and influence stakeholders at all levels within an organisationExperience in managing successful, performance-based, Digital Sales programsExperience in digital marketingExperience in online customer experience and information designExperience in using online analytics/intelligence tools (eg Adobe Analytics, Splunk)Experience in banking products design, bank operations or bank customer serviceExperience working in conversational AI or contact centre live chat environments would be ideal What we can offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveDiscounts and offers on a range of retail favourite stores as well as banking and insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programs; andPrioritise your work/life balance with our robust employee assistance program and dedicated employee council Employee benefits | Suncorp GroupChase the Sun,
