Help transform the health of millions of people!If you're into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we'd love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward – with a supportive team, the backing of a global organisation and endless opportunity to realise your potential and positively impact the lives of millions of people, you really will be at the heart of it!What's your role?Bupa is one of Australia's largest health insurers with more than 3 million members. Each of those members need to have clear information about what their health insurance provides. The Product and Customer Entitlement (PACE) team builds, maintains and publishes core health insurance product information across Bupa Health Insurance. This enables our customers to receive their product information across all channels of engagement.As a key member of the PACE team, you will enable accurate and timely provision of product information to our customers by configuring and maintaining the products within our Product Information Management system.What will your day look like?Work with key stakeholders to understand upcoming product launches, changes, migrations or closures.Configure product information, product catalogue and Private Health Information Statement (PHIS) changes into the Product Information Management systemValidate changes are correct and partner with teams to complete additional quality assurance prior to production release of changesAnalyse data from the Product Information Management or Customer Entitlement systems and provide summary reports as requiredInvestigate any queries relating to data accuracy, update the Product Information Management system in when data is inaccurate, ensuring all relevant or impacted stakeholders are engagedParticipate in post release verification testing where required, for major or complex product changesPartner with other members of the team to ensure clear understanding across the team of any upcoming changes which might impact areas beyond your core responsibilitiesManage stakeholders and build relationships that enable collaboration and delivery of changes on timeWhat will you bring?Must have demonstrated curiosity and passion for learningIntermediate to advanced level of Excel knowledgeDemonstrated understanding of Private Health Insurance, Hospital and Extras products highly regardedPrior experience working with compliance and strict timeframes for deliveryPrior data management or content management experience advantageousExperience working in Scrum team advantageousKeen eye for detail, able to identify patterns in dataAble to understand business process flows and the data which is stored, transformed and transmitted to support those business processesUnderstanding of SQL and relational databases preferred but not mandatory. Willingness to learn these skills if not currently in the toolkitWhat's in it for you?As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.You will feel happier and healthier working at Bupa!#J-18808-Ljbffr
