Vp Of Customer Experience Practice Lead

To relentlessly drive ourcustomers' success by developing bettercleantech solutions.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.
For over 35 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us.
Gentrack, with our partners Salesforce and AWS, are leading today's transformation with …
About the roleThe CompanyGentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is wh y …
What you'll be responsible forAdvocate for customers by providing feedback to internal teams on how to better meet customer needs
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
Problem solving
Identifies problems and develops logical solutions that address the problems
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