As a Technical Support Engineer, you will report to the Australia team's Technical Support Manager and resolve unique and interesting technically-focused customer issues while working across departments to improve our customer experience.
You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills. You are committed to equity and inclusion and motivated to work with a team that embraces and celebrates diversity.
LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries.
We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision a reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit!
Responsibilities Become a technical expert on the LaunchDarkly platform (including SDKs). Troubleshoot and resolve customer issues. Work with engineering to resolve customer bugs. Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more. Use development time to grow and contribute beyond your daily customer work. Please note: 4 day shift is available for this position in exchange for covering a weekend day. Qualifications 1 or more years of experience working with customers. Experience with programming and its core concepts, including some experience with at least one programming language (e.g., Node, PHP, Java). Passion for learning and applying that knowledge to solving customer issues and advocating for their success. Target pay range for Level P3 in Australia: $105,000 - $124,000 AUD. About LaunchDarkly Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. By gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
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