Service Management Specialist - Configuration, Asset & DB Admin Help Desk & IT Support (Information & Communication Technology)
Government - State (Government & Defence)
Full time, ongoing role Hybrid work environment with flexibility to balance weekly Geelong office based work with hybrid working Competitive annual salary band 9.1, $126,852 plus super and benefits Care in Action With a career in IT Shared Solutions (ITSS), you'll be part of two organisations with an important purpose for the Victorian community; to look out for the lives of everyone who travels on Victoria's roads, as well as reducing workplace harm and improving outcomes for injured workers.
Right now, we're seeking a Service Management Specialist who will play their part in the shared purposes. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for the organisations, their colleagues, and themselves.
Two organisations. One IT division. This role is for a position in the IT Shared Solutions (ITSS) division. A collaboration area in which the TAC and WorkSafe Victoria share resources to deliver IT solutions. If successful in your application, you will be employed by WorkSafe Victoria working across both organisations.
The opportunity An exciting opportunity exists to join the Service Management Office supporting TAC, WSV and our community of customers as a Service Management Lead – Configuration, Asset & Database Administration.
The Service Transition Lead will form part of the IT Customer Experience Team playing a pivotal role in delivering best in class IT customer experience.
About the Role Reporting into the IT Customer Experience Manager in the Service Management Office you will work closely with other Service Management Specialists across the other core ITIL Practices. The role will suit persons who are energetic, passionate about IT service management and driving IT customer experience.
The successful applicant for this role will be employed by WSV but will work across both organisations. The recruitment process for the role will be run by TAC's People & Culture team.
A day in the life Plans the capture and management of CIs (configuration items) and related information. Agrees scope of configuration management processes and the CIs and related information to be controlled. Provides definitive and expert advice in their specialist area. Actively maintains recognised expert level knowledge in one or more identifiable specialisms. Investigates enterprise data requirements where there is some complexity and ambiguity. Plans own data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. Devises and implements master data management processes for specific subsets of data. Work closely within the team of five and influence and lead with your specialist knowledge. What you'll need to succeed Previous experience in a similar role within a large, complex organisation. Strong interpersonal, written and verbal skills, with the ability to develop working relationships with colleagues at various organisational levels. Experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders. Ability to work independently delivering outcomes within appropriate time, quality and budget constraints, while allowing time for unplanned assignments. Ability to adapt to changing priorities. Strong customer focus, communicating regularly with all stakeholders, understanding customer's short-and long-term needs. Strong capability in developing, maintaining and maturing end to end asset and configuration management policies and procedures. Knowledge on available standards, methods, tools, applications and processes to make appropriate decisions across Configuration, Asset and Database Administration. Demonstrated ability and knowledge in understanding data relationships mapped to customer and organisational requirements. Strong experience and knowledge on database administration. Why you'll love it here There's more to work than a competitive salary and amazing employee benefits. As our newest Service Management Specialist you'll also:
Grow your way Development programs and incentive plans to help advance your career and influence meaningful change.
Wellbeing initiatives, including discounted Gym & Pool Memberships and flexible working arrangements, to support you in being the best you can be.
Achieve, together We're a collaborative and empathetic workplace. Work alongside your team to make a truly positive difference to people's lives.
Ready to put care in action? We'd like to hear from you. Click apply to submit your Cover Letter and Resume. If successful, you'll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Menner, Shared Services Specialist via 03 9300 0810 for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 12th January 2025.
We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.
Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
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