This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is also suited for anyone who has previous client services experience and thrives on interacting with assisting clients with wide range of queries. The role is based in our offices in Melbourne.
So, who are we? Hello, we're IG Group. No, not Instagram – though we're a pretty big deal ourselves.
We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000
people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together!
Your role in the Team You'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, trading services specialisms, managerial and dealing roles
What you'll do Utilize our cutting-edge cloud-based contact center to provide trade and admin support on OTC derivatives to our global client base across phone, email and web chat
Champion the client and bring the client experience to the forefront
Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
Gain a strong understanding of financial markets, stock exchanges and macro-economic events
Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
Providing an execution-only phone dealing service (following relevant training)
Answering queries and cross-selling of our products and platforms
Run daily morning market calls resolving trade disputes participating in and running various local and international projects
Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime
Who we're looking for? You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.
What you'll need for this role As a Trainee, your role will be to help deliver world-class and industry leading support to our global client base. We're looking for people with a passion for providing excellent customer service and who have an interest in learning more about financial markets.
How you'll grow When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.
The perks It really is more than a job. We'll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorship, volunteering opportunities, extra time off… the list goes on.
Performance based incentives
Flexible working hours and work-from-home opportunities
Company contributions to insurance and medical plans
Career-focused technical and leadership training
Contribution to gym memberships and more
Option to participate and create ESG initiatives based on IG Brighter Future Fund
2 additional days off a year for voluntary work
1 additional day off to celebrate your Birthday
A state-of-the-art office with breakfast bar and more
Where you'll work We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
Ask our employees what their favorite thing is about working at IG, and you'll hear an echo of 'our culture'! That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
That's why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.
So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.
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