Tiktok Commerce- Moderation Strategy Operations Program Manager

Responsibilities:Develop and execute strategies to enhance moderation quality and policy effectiveness. Utilize quality management tools to identify and address inefficiencies in moderation policies.Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.Collaborate with QA market leaders and local teams to refine moderation processes and policies.Analyze complex data sets to identify trends, assess performance, and provide actionable insights. Validate and implement rejection labels and manage moderation penalties based on data analysis.Deeply understand and manage Partner, Listing, Content, and/or Intellectual Property Rights moderation guidelines. Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.Initiate, lead, and guide small to medium-scale projects aimed at enhancing moderation efficiency and quality. Participate in large-scale projects to identify opportunities for improvement and provide business requirements (BRDs).Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies. Develop training materials and support moderation teams.Conduct risk assessments and develop action plans to mitigate identified risks. Ensure that moderation practices comply with local regulations and industry standards.Minimum Qualifications:Bachelor's degree in Business Administration, Operations, Project Management, or a related field.Proficiency in English and Spanish is required.5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field. Proven experience in program or project management roles.Strong analytical skills with the ability to interpret complex data sets and trends.Excellent coordination and communication skills across multiple cross-functional teams.Preferred Qualifications:Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.Experience with quality management tools and risk assessment methodologies.Familiarity with e-commerce compliance requirements and internet governance management.Ability to work independently and lead projects effectively.Advanced degree or certifications in project management or quality assurance is a plus.Detail-oriented with strong organizational skills and the ability to manage multiple priorities.Strategic thinker with a proactive approach to problem-solving.
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