Teller Operations Supervisor In FrankstonJob Category: Austin Bank Job FamilyRequisition Number: TELLE002367Posted: August 23, 2024Employment Type: Full-TimeLocationFrankston, TX 75763, USAEmployee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.Exhibits superior customer service as an Austin Bank team member. Demonstrates high-quality relationship-building techniques to ensure the customer receives the best possible solution to their banking and financial needs.Participates in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, and treating co-workers with respect and courtesy.Has a responsibility to stay abreast of company communications by reading publications and company e-mails. Takes advantage of appropriate communication channels regarding bank-related business matters.Develop personal skills through ongoing training, as provided by the company or elsewhere subject to company approval.Uphold and safeguard the organization's values particularly relating to ethics, integrity, and confidentiality.Assigns duties and work schedules to tellers to ensure efficient functioning of the department.Supervises all teller personnel and maintains harmony among workers and resolves grievances.Trains tellers in customer service and banking procedures.Approves checks for payment and provides guidance to tellers with complex customer transactions.Examines tellers' reports of daily transactions for accuracy and reconciles location cash daily.Orders supply of cash and verifies incoming cash. Maintains teller cash drawer within required limits.Monitors security procedures and controls access to the vault.Studies and standardizes teller procedures to improve efficiency.Obtains information and completes Currency Transaction Reports and submits to the BSA Officer.Oversees Currency Transaction Reports and prepares Suspicious Activity Reports when applicable.Serves as a lead teller and processes Night Depository, ATM, and Bank-by-mail deposits.Receives checks and cash for deposit, verifies amounts, examines checks for proper endorsements, and issues receipts.Cashes checks after verification of customer signatures and balances. Obtains positive identification of payee.Explains, promotes, and sells bank products or services.Maintains appropriate log of cash sales of Cashier's Checks and travelers checks per Bank Secrecy Act requirements.Accepts utility bill and loan payments, processes TT&L and EFTPS payments, and places stop payments on checks as requested by customers.Balances teller cash drawer and cash vault daily and assists in filing bank records/documentation.Opens/processes mail as required and answers telephone calls, providing assistance to customers.Orders supplies for tellers/department and prepares timecard/timesheet information.Maintains confidentiality at all times and reports to work regularly and promptly.Enhances professional growth through participation in educational programs and in-service meetings.Maintains established department and bank policies, procedures, and quality assurance.
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