Technology Support Specialist

An exciting opportunity is now available to join an international company, and the largest Global Case IH dealer, in the position of Technology Support Specialist.
In this position you will be responsible for developing and delivering training material, remote support and troubleshooting assistance, creating reference material, and actively using the structured support center platform to deliver positive outcomes for staff and customers.
Your responsibilities will include: Provide structured internal and customer support for Precision Farming and Application equipment through the O'Connors support center to deliver positive outcomes for staff and customers. Develop and deliver training material for both internal and external training sessions. Liaise with global staff and support centre to gather and share up to date information. Develop and implement processes and procedures that ensure sustainability, optimisation and ongoing success for the Ag Technology Department and team members. Remote diagnostics and support of technology and application equipment via telematics. Support internal departments in the remote diagnosis and repair of Precision Ag and application Technology and provide guidance and training to less experienced staff to develop their competencies. Support the maintenance of Company RTK. The skills that are required to be successful in this position include: Extensive experience and knowledge of Agriculture, Technology or Precision Agriculture. Computer literate with understanding of common software platforms. Mechanical and diagnostic aptitude. Self-motivated with a genuine drive to provide great customer service. Well-developed interpersonal, communication and negotiation skills. We are offering: A company that continues to grow and expand in the Agricultural industry. A supportive team environment with ongoing guidance and feedback to ensure you succeed. Employee benefits and discounts. This opportunity is a full-time ongoing position and location is flexible; the position can be based in Bendigo, Horsham or Swan Hill.
If this opportunity is for you, please contact us for a position description, more information or to forward your application.
e:
m: 0417 491 685
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