SUMMARY OF THE ROLEEnsure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for employees in the local company. We are now inviting applications for the role of IT Support, based onsite our Derrimut head office. The position will report to Finance Manager.Jotun Australia is an Equal Opportunity Employer supporting inclusion and diversity in the workplace.Responsibilities:Assist and support end-users by trouble-shooting IT systems and software, registering and following up on caretaker tickets, providing training to ensure that Digital IT tools are used effectively.Stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimized solutions.Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems.Ensure relevant maintenance contracts and licenses are maintained and conduct regular reviews for compliance.Responsible for all incidents, events, and service requests that are assigned to be resolved within the service levels dictated by regular KPI reporting.Run improvement initiatives locally/regionally, moving users to be more digital by conducting training and developing new solutions.Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled efficiently.WHAT WE ARE LOOKING FOR AND WHAT WE OFFERSkills and job requirements:Tertiary education with 1-2 years of relevant experience.ITIL Foundation is a must.Willing to travel.Must hold full working rights in Australia at the time of application.What We Offer:We are a fast-growing paint company with proven financial success.Career development encompassing on-the-job experiences and Jotun Academy.Best-in-class paint products that are unparalleled in quality.We are a values-driven organization where Loyalty, Care, Respect and Boldness are core to our culture.Attractive company bonus structure.Annual leave loading.Company-paid Income Protection Insurance.POSITION INFORMATIONCompany: Jotun Australia Pty. Ltd.Contract Type: RegularTime Type: Full timeCLOSING DATE (dd.mm.yyyy): 09.08.2024WHO WE ARESeeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria. Our business thrusts are focused on strengthening our nationwide presence in performance coatings while continuing the focus on people development.If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.If you think that this role is what you could be doing next, apply now!
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