Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What you will doAt Volvo Group Australia you will contribute to the transformation of our company, the transport industry and society at large. Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.We are seeking an experienced Technical Support Manager to ensure improved uptime for our customers by providing thorough technical resolutions across our Trucks brands—Mack, Volvo and UD. As a technical expert, you will lead continuous improvement initiatives, manage escalations, and drive efficient technical resolutions to enhance customer satisfaction and uphold our uptime promise.Your responsibilities include but are not limited to:Provide day-to-day technical solutions for failures (Service Requests) and ensure resolution speed according to KPIs based on case criticality.Continually monitor performance indicators related to technical Service Requests and manage Argus case KPIs.Conduct customer and dealer visits to assess quality and support case resolution as needed.Provide technical development for team, ensuring they are upskilled to resolve most cases locally following compliance with environmental, quality, and safety standards.Manage Volvo action service to ensure consistency on a national level.Lead a team of Technical Support Specialists, manage monthly KPI reporting, and develop improvement actions.Who are you?Do you dream big? We do too, and we are excited to grow together. In this role, you will bring a structured approach to task management, with strong prioritisation skills. This role is vital to ensuring trucks spend minimal time in the workshop by driving efficient technical resolutions. You'll also play a key role in elevating the team's technical expertise to maintain high standards of service and keep operations running smoothly.You will possess a technical qualification in automotive or mechanical engineering and a proven track record in technical support or a similar role within the automotive or heavy vehicle industry. We value integrity, initiative, and effective communication, and you'll be working closely with your Global stakeholders.What's in it for you?We offer a solid package of compensation and benefits, plus you will enjoy:Working within a global organisation, with a focus on sustainabilityFlexible working arrangementsIndustry leading parental leave and supportAdditional super when choosing the Volvo default fundAccess to our wellbeing EAP, Sonder for you and your familyFree parking, including electric chargersOn-site cafeReady for the next move?If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.We value your data privacy and therefore do not accept applications via mail.Who we are and what we believe inOur focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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