Job Description:
About the Role:
The Technical Manager provides advice and feedback to a team of case managers about the application of prevailing legislation and guidelines to the management of workers' compensation claims. The Technical Manager ensures that decisions are sound, fair, appropriate to the individual circumstances of a claim, and sustainable. The Technical Manager has a major role in determining ongoing entitlements and improving return to work outcomes for injured workers. You will also be dealing with front end claims.
To be successful in this role you will have:
Well-developed communication skills, both written and verbal
Presentation skills
Superior customer service skills
Strong attention to detail
Organisational and planning skills
Relationship building skills
Problem solving and decision-making skills
Resilience and perseverance
Negotiation and influencing skills
Strong analytical skills
Strategic thinking and approach
The ability and desire to work as a key member of a team
Required Expertise:
Relevant tertiary qualification in business and/or rehabilitation or health related discipline, or equivalent experience
Minimum of 3 years' experience in claims management or a statutory benefits system
Strong working knowledge of the Accident Compensation Act 1985 and associated regulations
Knowledge of the WorkSafe Victoria claims management model.
Hybrid working arrangements:
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
About DXC:
DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.
Employee Benefits:
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:
Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
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