Number of Positions Available: 1
Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to review our current vacancies.
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About the role
We are seeking a values-driven and proactive Team Leader at our Serenity House, Mt Isa QLD. Reporting to the Program Manager, this is a Full-time position with on-call availability expectations.
As a Team Leader, you will ensure service delivery and operational management is aligned with national and state strategic plans, and the National Homelessness - Framework - Model of Care.
You will lead an effective and high-functioning team of case managers, associate case workers, and support workers to deliver a quality remote service that responds to homelessness in a holistic client-centred service.
You will successfully:
Service Delivery & Practice
Work to embed the National Homelessness Stream Model of Care in your team, which underpins homelessness services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.
Ensure quality service delivery meets the needs of client groups for Mt Isa Supported Accommodation service (Serenity House) user entry and assessment, intake, case management/service delivery planning, progress, and outcomes for clients.
Manage effective rostering and work allocation, including on-call rosters to cover out of office hours.
Provide specialist expertise to workers to resolve complex case management issues.
Monitor service performance targets and collaboratively identify strategies to address issues with the program manager.
Identify and escalate to the Program Manager/team risks of not meeting targets.
Monitor risk to clients, staff and TSA in service delivery, provide responses to incidents and manage in accordance with TSA/Government processes and escalate where required.
Team Leadership
Line management and supervision of case/support workers.
Build productive relationships within the team.
Implement systems for clear communication and handover between staff.
Implement reflective practices for the team and contribute to improved outcomes for clients.
Develop the capability of the team through coaching and training.
Monitor and contribute to the health, safety, and wellbeing of the team.
Assist with recruitment of staff in conjunction with the Program Manager.
Address performance or conduct issues with assistance from the Program Manager as required.
Practice Development & Continuous Improvement
Review data, evaluation and feedback on service delivery with the team.
Assist with the frontline implementation and review of practice model/processes and implementation of change.
Ensure service delivery data is recorded and appropriately maintained.
Lead practice development for the team.
You will have (Requisite Skills & Qualifications):
Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development.
Relevant experience in a social service environment in housing or homelessness services.
Relevant experience in supervising staff.
A national police record check is required prior to commencement.
An international police record check is required, where applicable.
Relevant state Working with Children Check mandatory.
A current First Aid Certification.
A current QLD Driver's Licence.
Compulsory Code of Conduct, WHS and Bullying and Harassment training modules are completed and up to date.
Salary and conditions are in accordance with the SCHADS award – Crisis level 4.
What we offer:
Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax-free) plus meals and entertainment benefit ($2,650).
Health, fitness, financial, retail and lifestyle discounts and benefits.
Employee Assistance Program - Independent confidential counselling service.
Opportunity for career development.
Paid parental leave - 12 weeks.
Up to 8 weeks leave per year through our purchase leave scheme.
Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
An inclusive culture of dedicated, passionate and professional team members.
Positively supporting and impacting the lives of others through your career contribution.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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