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Details: Are you ready to take on a rewarding challenge? Do you thrive in fast-paced environments where quick thinking is essential? Are you skilled at assessing situations and providing effective solutions? If so, join us at Access Canberra! We're looking for people who are passionate about helping customers and adept at navigating complex issues with ease. Your expertise in triage and problem-solving will make a real difference in our team!
If you said yes to the above, then we want to hear from you. We are on the lookout for triage experts to join our team. You will play a vital role as one of our Team Leaders within the Access Canberra Resolution and Support Team.
If you're a person who likes to help make things happen and amaze others with your leadership, communication, and stakeholder engagement skills, then we want you to join our magical team in Access Canberra.
To be successful in this role, you will: Be a customer-focused problem solver who can listen and interact with a diverse range of people who have a broad range of needs and provide a positive customer experience.Have an understanding of regulatory environments and complaints management processes and/or experience in customer service environments, managing complex and sensitive matters is desirable.Demonstrate excellent verbal and written communication and negotiation skills.Have demonstrated ability to interpret complex legislation, policy, and procedures.Show confidence and resilience in liaising and/or mediating interactions in relation to contentious matters with internal and external stakeholders.Have excellent administrative and organisational skills, including the proven ability to organise workloads and set priorities in a high-pressure environment with competing priorities and tight deadlines.We are committed to creating an inclusive environment where people with diverse thoughts, lived experiences, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disabilities, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes, and sexualities to apply.
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Interested applicants should provide:
A written response of two pages that demonstrates your suitability for these positions based on your skills, knowledge, and behaviour as they relate to the duties/requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria.Contact details for at least two referees – one of which is a current supervisor.Applications should be submitted via the Apply Now button below.
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