Role
The role plays an integral part in driving effective and efficient Division management by leading, supporting and developing registry staff responsible for processing applications, hearing notices, correspondence, fees, Member referrals, filing and correspondence.
The role must also proactively oversee and manage the performance outputs and service delivery of registry teams according to operational requirements under the direction and guidance of the Registrar and Deputy Registrar.
The ability to implement change initiatives and undertake project activities designed to improve Tribunal operations and service delivery is a key requirement of the role.
About You
You'll be a champion of VCAT's values, working closely with the Civil Registrar, Deputy Registrars and Administrative Officers to navigate and solve problems.
You'll be actively involved in developing and leading continuous improvement initiatives that support your team and VCAT to be successful.
You're someone that thrives in a changing, fluid environment and is passionate about supporting your team to give their best.
You're a resilient leader who knows how to help their team navigate through change and is experienced in bringing a team together to achieve a common goal, especially when it comes to transitioning to agile ways of working and new technologies.
Your strong verbal and written communication skills will be essential to allow your stakeholders and teams to understand information quickly and accurately.
You will be based in our Melbourne CBD office with an option for hybrid working.
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
resumea short cover letterOther information
CSV is the employer of staff at Courts Group.
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Position Contact listed in the Position Description.
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