Summary:
The position of Strategic Accounts Director is responsible for developing new business relationships and serving as the first level of support to existing clients. The Strategic Accounts Manager serves as a point of contact for the client and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition, they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities. The DSA works on any day-to-day project leadership activities including collaborating with clients, account managers, and production teams during the planning and execution phases of each project.
The successful candidate will have solid account management skills, excellent problem-solving skills, the potential to design and implement technical solutions, and the ability to build strong relationships with client and internal teams in multiple geographies.
Who are we?
TransPerfect is the world's leading provider of language services and technology. With over 100 offices worldwide, we work with global industry leaders and many Fortune 500 companies, providing them with language and technology solutions. Our vision is to be the world's premier provider of global language and business solutions. We accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale.
DESCRIPTION:
Lead specific tracks of work for large complex localization projects
Formulate sales plan to achieve monthly, quarterly, and annual sales targets
Strengthen and expand relationships with existing accounts
Assist in new business development (proposal development, meetings, and presentations)
Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
Work closely with the project management team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
Develop a regional/national account strategy as well as program-level strategies to achieve the stated revenue and margin goals
Develop an effective understanding of the capabilities, benefits, and competitive advantages of TransPerfect's services
Effectively grow existing high-level customer relationships with clients
REQUIRED EXPERIENCE:
Minimum Bachelor's degree or its equivalent
Minimum of 2-3 years experience managing large/enterprise clients/accounts. 5+ years of working experience in total
Lead and execute existing Account & Growth Strategy for the Australian market, working closely with Business Development Director and client service team to achieve this
Manage and drive additional revenue stream through upselling, cross-selling for local and global accounts
Ability and skill to manage both client and internal expectations including deadline, budget, quality and process
Ensure regular client meetings are established and optimized for core/potential accounts
Great communication skills
Able to work under pressure
Experience in selling technology is a plus but not a must
REQUIRED SKILLS:
Excellent problem solving and analytical skills
Excellent planning, organizational, and communication skills
Excellent written and verbal communication skills
Independent, self-motivated, results-oriented, and dynamic
Ability to work under tight deadlines and with geographically dispersed teams
Excellent interpersonal and negotiation skills
Knowledge of project management tools
Potential to design and implement technical solutions
A localization background is preferred but not a requirement
Prior experience in managing complex projects is a plus
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