POSITION OVERVIEWUnder the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager's Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.
DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:
Ensures all customer service assistants are making personal contact with customersResponsible for achieving store goals as provided by the Operations ManagerResponsible for leading Front End OperationsTraining staff on our Customer Service valuesEnsures each customer has fast, friendly checkout serviceResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresAssist with Front End OperationsResponsible for performing SM duties in their absenceAssists in supervising all team membersAssist in training, coaching and development of all AssistantsReviews all corporate communications and reacts accordinglyPartners with Store Manager and/or corporate office regarding store issuesDrives store sales and controls expensesAssists payroll process and ensures payroll is within budgetAssists in merchandising proceduresAdheres to and holds assistants accountable to all Standard Operating Procedures (SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorises register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresReceiving Deliveries and management of invoicing/paperworkChecking off stock to invoiceAssists in driving Key Metrics: Sales, Margin and Expense ControlPerforms store maintenance including but not limited to taking out garbage, cleaning, maintaining stock roomStrong culture of safety at all times including the correct use of carton cutter, ladders & trolleysThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
ESSENTIAL JOB FUNCTIONS Frequently operate computer, printer and cash registerFrequently move merchandise weighing up to 10kg and up to a height of 1.5-3mFrequently ascend/descend ladders in order to retrieve and put away stockFrequent use of stock trolleys, pallet jacks for the moving of stockFrequently position self to kneel, bend and stoop, including in stock room and on the sales floorFrequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situationsFrequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandiseMust be able to identify and execute merchandise layouts, staff schedules, and standard operating proceduresMust be able to remain in a stationary, upright position for 80% of the timeQUALIFICATION AND WORK SKILL REQUIREMENTS Recent relevant work experienceDemonstrated understanding and willingness to provide excellence in customer serviceAbility to multi-task, direct and manage peopleCreative thinkingAbility to maintain composure under pressureSolid numeracy skillsPERSONAL ATTRIBUTESHigh presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.
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