Store Supervisor

Position: Store Supervisor

Location: NightOwl - Cairns Esplanade, QLD

Employment Type: Full-Time, 38 hours/week

Salary Range: $65,000 - $75,000 per annum

NightOwl is looking for a dynamic and motivated Retail Supervisor to lead our team at the Cairns Esplanade location. If you have a passion for customer service, strong leadership skills, and experience in retail, we want to hear from you!

Key Responsibilities:

Ensure customers receive prompt, high-quality service and goods

Address customer inquiries and resolve complaints effectively

Plan and prepare work schedules, assigning tasks to staff

Lead hiring, training, evaluating, and promoting staff; handle grievances

Guide staff on handling complex sales and customer service issues

Inspect returned goods and decide on appropriate actions

Conduct inventory checks and order new stock as needed

Ensure proper pricing, product displays, and merchandising

Enforce safety and security procedures for staff and customers

Skills & Qualifications:

AQF Certificate II or III in Retail (or equivalent experience)

Relevant retail experience required

Excellent communication and customer service skills

Strong leadership and team management abilities

Ability to handle complex sales situations

Knowledge of inventory management and ordering systems

Commitment to ensuring a safe and secure retail environment

If you are an enthusiastic and experienced Retail Supervisor with a passion for delivering exceptional service, we would love to hear from you. Please send your resume and cover letter to ******

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Schedule:

8 hour shift

Work Authorisation:

Australia (Preferred)

Work Location: In person

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