Are you an experienced Team Leader or Supervisor?
Do you also enjoy working in demanding operational and customer-facing positions?
As the Station Team Leader / Supervisor, you get to do both:
You will be passionate about delivering outstanding customer service each and every time, a role model for others to follow. You must also be comfortable and effective in leading your team of up to 15 and providing them the support and development they need to enable them to perform their roles effectively.
Through you and your team, our vision is to provide our customers with a welcoming, seamless, well-informed, consistent, and relaxed travel experience. One which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.
You will have previous experience of leading teams within a customer service-based industry. There may be occasions where you have to cover the Station Manager's position.
This role covers a 24-hour operation, so due to the shift times, you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends, and bank holidays.
Platform-based roles are safety-critical due to the direct involvement with the operational railway.
Experience / Skills / Requirements
A demonstrable ability to engage, lead, and motivate your team.
A positive approach coupled with passion and ability to support and develop your team.
Demonstrable experience of managing customers effectively in difficult environments.
You must be able to demonstrate a high level of numerical ability.
An effective communicator and must be able to demonstrate this both through your application and/or assessments.
Able to make decisions in a customer-focused manner and carry out instructions effectively.
What you'll get:
Living locally, you'll have a short commute and be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.
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