Spa Coordinator

The Spa Coordinator is responsible for all arrivals, departures, and calls of all guests who come to the Spa as per SOPs.
They provide customized attention, anticipating the guest/members' needs.
Appropriate and genuine guest communication and engagement are essential to the success of this role.
The reception role supports the overall operation within the spa department.
Responsibilities:Adhere to the standard operating procedures.Review daily productivity/operation.Monitor scheduling of all services and special programming.Support spa team with any daily/monthly reports required by finance.Maintain a spa database for ongoing guest communication.Work towards retail and treatment revenue goals set by the department.Communicate guest preferences to relevant departments and co-workers.Maintain inventory and stocking of all reception materials and their accurate records as required by provincial regulations.Maintain cleanliness of spa testers and accurate supply of products on the shelves.Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.Maintain the confidentiality policy for all spa/member guests and employees.Maintain a neat and orderly work area consistent with the high standards of the facility.Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa guests.Promote all hotel and spa packages and promotions.Establish ongoing administrative controls.Respond to/review voice-mail and e-mail messages.Operate point of sale system and collect payments from clients for all services rendered.Qualifications:Extensive knowledge of the hospitality sector, especially the upper luxury segment.#J-18808-Ljbffr