This role offers an exciting opportunity to deliver professional and timely end-to-end complex procure-to-pay transactional services across the cluster. The successful candidate will have the chance to work in a diverse, inclusive, and flexible workforce that reflects the community they serve. With a significant focus on providing system & value-add support for complex issues, this role is perfect for those who thrive on troubleshooting and guiding resolution processes.Opportunity to work in a diverse, inclusive, and flexible workforceSignificant focus on providing system & value-add support for complex issuesChance to deliver services across all of the Procurement Service LinesWhat you'll do:As a Sourcing Specialist, you will be at the forefront of delivering professional and timely end-to-end complex procure-to-pay transactional services. You will act as a key point of contact for Tier 2 Transactions support, handling procurement related customer and supplier enquiries with efficiency. Your ability to identify customer issues, apply critical thinking, troubleshoot, and determine the correct course of action will be crucial in this role. You will also play a vital part in supporting your team during fluctuations in customer demands by readily adapting to working across different service lines as needed.Deliver end-to-end customer focused services across all Procurement Service Lines.Act as a contact for Tier 2 Transactions support and escalation of procurement related customer and supplier enquiries.Identify customer issues and/or process flaws, apply critical thinking to troubleshoot and determine correct course of action.Support the team to meet fluctuations in customer demands by readily adapting to working across different service lines as needed.Communicate information effectively to colleagues and customers via a range of methods.Support the line manager in the provision of on-job coaching to both peers and customers in system adoption, process and best practice risk based approach to procurement service delivery.Undertake development and increase knowledge and capability across all Procurement Service Lines, processes and operating frameworks.Optimise available technology to improve service delivery.What you bring:The ideal candidate for the Sourcing Specialist role will bring a wealth of experience in delivering end-to-end customer focused services across all Procurement Service Lines. Your ability to handle Tier 2 Transactions support and escalate procurement related customer and supplier enquiries will be crucial in this role. You will have excellent problem-solving skills with a proven track record of identifying customer issues and/or process flaws. Your exceptional communication skills will enable you to effectively relay information to colleagues and customers. Furthermore, your commitment towards personal development and proficiency in optimising available technology will be highly valued.Proven experience in delivering end-to-end customer focused services across all Procurement Service Lines.Strong ability to handle Tier 2 Transactions support and escalation of procurement related customer and supplier enquiries.Excellent problem-solving skills with the ability to identify customer issues and/or process flaws.Ability to adapt quickly to meet fluctuations in customer demands.Exceptional communication skills with the ability to effectively relay information to colleagues and customers.Experience in providing on-job coaching to both peers and customers in system adoption, process, and best practice risk-based approach to procurement service delivery.Commitment towards personal development with increased knowledge and capability across all Procurement Service Lines, processes, and operating frameworks.Proficiency in optimising available technology to improve service delivery.What sets this company apart:Our client is passionate about making NSW a better place to live, work, and visit. They are currently delivering a $41.5 bn program – the largest this nation has ever seen – to keep people and goods moving, connect communities, and shape the future of our cities, centres, and regions. They are committed to creating a diverse, inclusive, and flexible workforce which reflects the community and the customers they serve.What's next:Ready for an exciting career move? Apply now!Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Mason Walker on 02 8289 3187 for a confidential discussion.Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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