NIGHT AUDITOR Global brand with opportunity for growth and progression Accommodation benefits, F&B discounts, staff meals, laundered uniform and more! Competitive salary As the Night Auditor, you will be responsible for running the Front Desk operation, taking direction from the Night Supervisor, and ensuring that guest services are maintained to the Shangri-La standard.
The Hotel Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 19 function venues, and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.
The Role Responsible for all activities at the Front Desk, as well as other hotel activities relating to the effective and efficient operation of the hotel, and being supportive to the Night Supervisor. At the commencement of the shift, discuss with the outgoing GSR on current and possible problems that may be encountered during the shift, and complete a shift handover. Ensure that the Reception Diary is read, and record any information during the shift that needs to be followed up by the AM/PM shift. Be aware of any departures and arrivals, and the vacant rooms available to sell. Also, the (HNC) reservations for the following morning, plus any other early arrivals or early departures. Ensure that all Traces are actioned, or rolled onto the next day if they cannot be resolved. All Registration Cards for Check-Ins must be updated, with Profiles in Fidelio to the Shangri-La standard, prior to ending the night shift. Work with the Night Supervisor and ensure that hotel policies and procedures are adhered to. Attend to guest needs during the course of the night shift. Ensure that the Night Audit process is carried out successfully. Assume other duties as assigned by the Night Supervisor and/or Front Office Manager. What's in it for you: A competitive salary and incentive scheme Opportunity for career advancement within a global hotel brand Excellent staff benefits; Discounted car parking, generous accommodation benefits, and F&B discounts across the group Duty meals provided in a fully staffed and maintained staff canteen Laundered staff uniform Shangri-La Academy offering lifelong development programs Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront Please submit your resume together with a covering letter.
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