Number of Positions Available: 1
ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
About the role The First Response Team - HOMELESSNESS provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland. The position works effectively with other members of the team in Brisbane City and across South East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.
The purpose of the role is to achieve a person-centred case management focus, tailoring support to the individual's unique needs, incorporating resilience, trauma-informed, and strengths-based practices.
You will successfully Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities. Respond to walk-ins on site and provide assessment and referral as appropriate. Establish relationships with individuals who access the service, encouraging self-determination and participation. Complete brief intervention tasks such as providing information and referrals to internal and external stakeholders. Liaise daily with First Response team members to provide a collaborative and comprehensive response to client needs. You must have QLD Working with Children Check. Driver's Licence. First Aid Certificate. Tertiary qualification in Community Services, Social Work or related field - a degree level qualification is preferred. Relevant experience in a social service environment including in client assessment and case management. Previous experience providing case management type support over the phone preferred. This is a permanent, full-time max term position (end date – 30/06/2025) located in Nambour – with work allocation from different sites across Sunshine Coast regions.
Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services CRISIS Level 2 Award.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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