Administrative Assistants (Administration & Office Support) Infocus is a national wealth management organisation with a proud 30-year history. We pride ourselves on our culture, our commitment to quality advice, and the opportunity we have to make a genuine difference in the lives of our clients. Our National Head Office is uniquely positioned here on Queensland's Sunshine Coast, with our team of ~70 talented individuals right across Australia in our various state offices.The Role:The right person for the Service Support Officer role will be a natural born communicator with a professional mindset and personal drive to achieve good outcomes for the business. You will be a fast learner with fantastic attention to detail and an open and committed mindset, but most importantly a team player. You will have:Exceptional & engaging client focused telephone manner;A proactive, can-do approach, with the ability to think laterally, diagnose & work to resolve complex issues;Ability & willingness to learn new technologies and systems;The commitment to work with stakeholders at all levels within the business to seek solutions;Intermediate skills in MS Office suite, particularly in Word & Excel.Key Responsibilities:Working within a team to deliver quality support to our broader network of financial advisers and their support staff via servicing inbound queries via telephone, email and in-person from our Maroochydore head office;Identifying and understanding the needs of the network of financial planning offices;Providing onboarding system and training support for new offices (including data migration and clean up);Managing the escalation of queries throughout the business;Taking ownership of issues & seeing them through to resolution;Providing front line support for business processes within our proprietary software;Identifying Training and Development opportunities;Testing new features;Developing procedures and making recommendations where applicable.What You'll Need to Succeed:A genuine interest in Financial Advice or unique and innovative system software;Excellent communication and client service skills;Adaptable;The ability to work as part of a team as well as independently, prioritizing tasks and meeting deadlines in a fast-paced environment;Excellent attention to detail.Are We The Right Business For You?At Infocus, we are passionate about providing a workplace that empowers and strengthens staff. We challenge each other to be innovative, confident and break down barriers. We are committed to ensuring we have a strong team culture and some of the ways we do this is by providing:Regular team activities and events to encourage cross-team collaboration;Pens down early on Fridays to socialise;Commitment to both upskilling team members and advocating for internal promotions first, wherever possible;Confidential support for you and your family through our Employee Assistance Program;AIA Vitality membership program, providing discounts & offers for a variety of retail outlets and wellness centres.Your application will include the following questions:How many years' experience do you have as a Service Support Officer?Which of the following Microsoft Office products are you experienced with?How many years' experience do you have as a customer service specialist?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?
#J-18808-Ljbffr