Hotel Guest Service Agent - The Star Gold Coast Apply now Job no: 531560
Work type: Permanent Part Time
Location: Gold Coast
Categories: Guest Relations, Front Office
As a Hotel Guest Service Agent , you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.
A few of your responsibilities: Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions. Respond to guest inquiries and requests promptly, offering personalised solutions and recommendations. Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations. Collaborate with other departments to ensure seamless guest experiences. Ensure the confidentiality and security of guest information and transactions. What are we looking for: Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service. Ability to work effectively in a fast-paced environment while maintaining composure and professionalism. Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly. Proficiency in computer systems and databases used for guest management (Opera highly regarded). Flexibility to work varying shifts, including weekends and holidays. What we can offer you: Complimentary meal on site every day including hot meals, sandwich bar and more. Uniform laundered and ready for you daily on property. Competitive Hourly rate, plus penalty rates for weekends and public holidays. Up to 30% discounts across award winning restaurants and accommodation. An organisation that values diversity, teamwork and being your best self. Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services. Endless career growth and opportunities to learn and develop your career. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
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