Our client has a passion for delivering exceptional customer assistance. As a global travel insurance provider, the organisation is dedicated to providing a memorable service experience to customers, helping them feel safe, protected, and cared for each step of their travel journey.
As a Customer Service Representative , this role will see you managing enquiries by phone, and providing advice and assistance to customers and partners regarding policy coverage, policy administration, existing medical conditions, and new or existing claims.
Responsibilities include: Receive phone calls, including but not limited to answering general enquiries and liaising with internal claims officers. Interpret policy coverage and determine if coverage applies to the claim submitted, escalating issues as needed. Register and resolve customer complaints. Maintain accurate records of calls received using relevant CRM, telephony, and support systems. Maintain product and Insurance Code of Practice knowledge. Meet and exceed quality, processing times, and customer excellence targets. To be successful in this role you will have: Well-developed communication skills and the ability to influence, negotiate, and provide accurate information to customers. Excellent problem-solving skills and the ability to interpret and gain thorough knowledge of Product Disclosure Statements (PDS). Intermediate computer skills, as well as the ability to adapt to new systems. Excellent customer service skills and a passion for helping people and finding a solution to their needs. Ability to work well under pressure within a fast-paced and rapidly changing environment with a positive can-do attitude. Experience within a call centre, insurance or financial services environment (highly regarded). Our client works via preference-based rostering , with shifts falling between Monday-Friday: 7am–7pm, Saturday: 8am-3pm, and Sunday: 9am-2pm.
Positions to commence Monday, 25th November 2024. If you are seeking to join an organisation that values optimism, caring, togetherness, reliability , and determination , with excellent career growth opportunities and job flexibility, then take the next step – APPLY NOW!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process. If you identify as a person with a disability and require adjustments to the application, recruitment, selection, and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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