Traralgon, West Gippsland & Latrobe Valley VIC
Position: Team Leaders/Supervisors (Manufacturing, Transport & Logistics)
Reporting to the Branch Manager of CMV Truck & Bus Traralgon, this is a rare and exciting opportunity for an exceptional Manager to lead, support and strategically oversee the daily operations of our Service Departments.
A key success factor for this position is the ability to lead and engage strong service teams across multiple departments to ensure that our people are highly engaged and have the resources and support required.
The Service Manager will build solid partnerships with customers and all in-house departments to ensure the agreed KPI's are met whilst proactively offering 'value add' solutions designed to offer customers a competitive advantage. This is a role where leadership, customer excellence and operational efficiency, all blend together under multiple departments.
We are committed to attracting the best talent and offer:
Full time position - attractive & competitive salaryFully maintained company vehicle, laptop and phoneWork with one of Australia's market leading truck brandsFree on-site barista coffee and parkingBe supported by friendly and supportive team within a growing businessFocus on your wellbeing with CMV care including access to discounted fitness programs.Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.Opportunities to support community partnerships with our Group CMV FoundationEnjoy annual company dinners and picnicsYou will be responsible for: Achieving key performance objectives and targetsDriving quality processes to ensure manufacturer standards are upheld and introduce new processes as required in accordance with staff development plansProducing clear and concise reports ensuring quality and accuracy of all recordsDemonstrating and leading safe working practices and ensuring adherence to company policies and proceduresDriving and maintaining the highest levels of customer service and quality standardsConducting regular staff briefings, direction and support to the Service DepartmentDemonstrated skills: A driven leader with a strong commitment to safety and building a positive team cultureProven track record of managing a profitable service division within a similar industrySound knowledge of the automotive industry including service operationsExcellent interpersonal and communication skills, building relationships with key stakeholdersAbility to handle high pressure situations and multi-taskEnergetic and passionate about customers, people and service excellenceSound computer and organisational skillsAbout The Company: CMV Truck & Bus Traralgon have been providing dedicated sales and aftersales support for our growing Mack, UD and Volvo customer base in the area since December 2007. Our team of loyal and experienced staff are focused on delivering and keeping our customer's vehicles on the road, where they should be.
Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.
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